Support

Need help with HeartTrack? Email support@hearttrack.app and include your device model, iOS version, and a short description of what happened.

Common Help Topics

Apple Health readings are missing

Open iOS Settings, go to Privacy & Security, then Health, then HeartTrack. Confirm blood pressure and heart rate access are enabled. If your cuff uses its own companion app, confirm that companion app is writing readings to Apple Health.

Care team invite is not opening

Make sure HeartTrack is installed on the caregiver's device. Open the invite link again from Messages or Mail. If the app opens but the invite does not finish, sign in with Apple and try the invite once more.

Face ID or App Lock needs to be reset

Open HeartTrack Settings, then App Lock. You can turn App Lock off and back on, or use your device passcode when Face ID is unavailable.

Purchase or trial access does not update

Open the paywall and tap Restore Purchase. Purchases are handled by Apple, so the same Apple ID used for the purchase should be signed in on the device.

Emergency Care

HeartTrack support cannot provide medical advice. If you may be having a medical emergency, call emergency services immediately.